Question 1

How do I buy a piece?

Accepted Answer

Open any artwork and choose Add to cart, or use Buy now on an auction lot. Checkout is by card, processed securely through Stripe, in your chosen currency.

Question 2

Do I get a certificate of authenticity?

Accepted Answer

Yes — every piece carries a Digital Passport: a certificate of authenticity signed and certified by the artist, with a unique serial number and a provenance record that travels with the work.

Question 3

Can I make an offer below the asking price?

Accepted Answer

On listed (non-auction) pieces you can use Make offer on the artwork page. The artist is notified and can accept, counter or decline.

Question 4

How does proxy bidding work?

Accepted Answer

Set a maximum and the system bids on your behalf in small increments, only as high as it needs to keep you in front — up to your cap.

Question 5

What is a reserve price?

Accepted Answer

A hidden minimum set by the artist. If bidding does not reach it, the piece does not sell. The lot shows whether the reserve has been met.

Question 6

What happens if I am outbid?

Accepted Answer

You are alerted instantly in-app, and by email or SMS if enabled. You can raise your bid or set a new proxy maximum until the countdown ends.

Question 7

How much commission does The Bubble Art take?

Accepted Answer

Zero platform commission. On both the Basic and Premium plans you keep up to 97% of every sale — the remaining ~3% is just Stripe’s payment-processing fee. Your subscription is the only cost we charge.

Question 8

How do I get into a seasonal auction?

Accepted Answer

Premium artists are eligible. Our curators select five lots per season; submit work from your dashboard to be considered.

Question 9

Which payment methods are supported?

Accepted Answer

Card payments (Visa, Mastercard, Amex and more), processed securely through Stripe. Every transaction is SSL-encrypted.

Question 10

How do refunds work?

Accepted Answer

Refunds and disputes are handled from your order page. Approved refunds return to your original payment method.

Question 11

How is physical work shipped?

Accepted Answer

Shipping is calculated at checkout via Shippo, with tracking. Purely digital works are delivered instantly to your account.

Question 12

Do you ship internationally?

Accepted Answer

Yes — we support global buyers with multi-currency pricing and international carriers.

How can we help?

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